Terms of Service

These Terms of Service ("Terms") govern your access to and use of sintrove.com and your general interactions with Sintrove ("Sintrove", "we", "us", or "our").

These Terms apply to the website and general enquiries. Individual software development projects are governed by separate written project agreements, proposals, Statements of Work, or service agreements.

1. About Sintrove

Sintrove is a digital solutions and software development agency.

Our services may include:

• Website development
• Web application development
• Custom software development
• Mobile application development
• UI/UX design
• AI-powered applications
• Backend development
• Deployment and infrastructure
• Maintenance and technical support
• Other technology services agreed with a client

The exact scope of any project will be established separately in writing.

2. Use of the Website

You may use the website only for lawful purposes.

You must not:

• Attempt unauthorized access to our website, systems, or infrastructure
• Interfere with website security or operation
• Introduce malicious software or code
• Use the website for unlawful or fraudulent purposes
• Submit knowingly false or misleading information
• Copy or commercially exploit website content without authorization

3. Website Information

We make reasonable efforts to keep information on the website accurate and current. However, website content is provided for general informational purposes and may change as Sintrove develops.

Website descriptions do not guarantee a particular service, technology, price, timeline, feature, or commercial outcome unless specifically agreed in writing.

4. Project Enquiries

Submitting an enquiry through our website, email, WhatsApp, LinkedIn, Instagram, or another communication channel does not create a binding client relationship or contract.

A project begins only after Sintrove and the client agree to the applicable terms in writing.

5. Project Agreements

Individual projects may be governed by a separate:

• Project Agreement
• Statement of Work
• Proposal
• Quotation
• Service Agreement
• Other written agreement

Such an agreement may establish the project's:

• Scope
• Deliverables
• Timeline
• Fees
• Payment schedule
• Revision terms
• Client responsibilities
• Intellectual-property rights
• Hosting and deployment
• Maintenance
• Cancellation and termination
• Confidentiality
• Dispute resolution

Where a project agreement specifically addresses a project matter, that agreement will govern that matter.

6. Client Responsibilities

Clients must provide information, materials, access, credentials, approvals, feedback, and other information reasonably necessary to perform the agreed work.

Clients are responsible for ensuring that materials they provide may legally be used.

Client delays may affect project timelines.

7. Fees and Payments

Project fees and payment schedules will be specified in the applicable project agreement.

Sintrove may require an advance payment before work begins.

Clients must make payments according to the agreed schedule.

Where payments become overdue, Sintrove may pause work or delay delivery, subject to the applicable project agreement and applicable law.

8. Changes to Scope

Requests outside the agreed project scope may require additional fees, development time, or revised deadlines.

Material changes should be approved in writing before additional work begins.

9. Cancellation and Termination

Project cancellation and termination will ordinarily be governed by the applicable project agreement.

Unless otherwise agreed, clients remain responsible for approved work already performed and approved non-cancellable expenses incurred before termination.

10. Intellectual Property

Sintrove retains ownership of its pre-existing and reusable intellectual property, including:

• Code
• Libraries
• Frameworks
• Templates
• Tools
• Design systems
• Processes
• Methodologies
• Reusable components
• Know-how

Client-provided materials remain subject to the client's applicable ownership and rights.

Ownership or licensing of custom final deliverables will be specified in the applicable project agreement.

Where rights are transferred to a client, the transfer may be conditional upon full payment of applicable project fees.

Third-party and open-source components remain subject to their respective licenses.

11. Client-Provided Materials

Clients represent that they have the necessary rights and permissions for materials supplied to Sintrove.

This includes logos, photographs, videos, written content, designs, trademarks, software, data, and other intellectual property.

12. Third-Party Services

Sintrove may use or integrate third-party services, APIs, hosting providers, cloud platforms, libraries, plugins, payment providers, or other technologies.

Third-party services have their own terms, pricing, availability, licenses, and privacy policies.

Sintrove is not responsible for changes, outages, failures, or policy changes caused solely by third-party providers.

13. Hosting and Deployment

Where hosting, deployment, or infrastructure is included in a project, the applicable project agreement will specify responsibilities and costs.

Where a client uses its own hosting or infrastructure account, the client remains responsible for that account unless otherwise agreed.

14. Confidentiality

Sintrove and its clients may receive confidential information during a project. Each party will take reasonable steps to protect confidential information and avoid unauthorized disclosure.

Where stronger confidentiality obligations are required, the parties may enter into a separate Non-Disclosure Agreement.

15. Portfolio Use

Unless otherwise agreed in writing, Sintrove may display completed and publicly released client work in its portfolio.

We will not intentionally publish confidential information, private credentials, unreleased materials, or information specifically agreed to remain confidential.

For detailed case studies, testimonials, performance claims, or specific client results, Sintrove should obtain the client's specific approval before publication.

16. Warranties and Disclaimers

Sintrove will perform agreed services with reasonable professional care and skill.

Unless expressly agreed in writing, we do not guarantee:

• Completely error-free software
• Uninterrupted third-party services
• Particular search-engine rankings
• Particular traffic or conversion levels
• Particular revenue
• Particular commercial outcomes
• Continued availability of third-party technologies

17. Limitation of Liability

To the maximum extent permitted by applicable law, Sintrove will not be liable for indirect, incidental, special, punitive, or consequential losses arising from the website or services, including loss of profits, revenue, goodwill, business opportunities, or data.

For a specific project, Sintrove's aggregate liability will not exceed the amount actually paid to Sintrove for the services giving rise to the claim, unless the project agreement provides otherwise or applicable law does not permit such limitation.

Nothing in these Terms excludes liability that cannot legally be excluded.

18. Force Majeure

Sintrove will not be responsible for delays caused by circumstances reasonably outside our control, including major infrastructure failures, internet outages, cloud-provider outages, natural disasters, government actions, widespread cyber incidents, war, civil unrest, or comparable events.

19. Suspension

Sintrove may temporarily suspend services where reasonably necessary due to:

• Material non-payment
• Security concerns
• Unlawful activity
• Serious misuse of systems
• Failure to provide essential access or information
• Significant technical or legal risk

20. Governing Law and Disputes

These Terms are governed by the laws of India.

The parties will first attempt to resolve disputes through good-faith communication.

Specific client agreements may contain additional or different dispute-resolution provisions, including jurisdiction, mediation, or arbitration arrangements.

For disputes concerning these website Terms that are not governed by a separate project agreement, the appropriate courts in India will have jurisdiction in accordance with applicable law.

21. Changes to These Terms

We may update these Terms when our website, services, business practices, or legal requirements change.

The updated version will be published with a revised Last Updated date.

Changes to these website Terms do not automatically modify an existing signed project agreement.

22. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

23. Contact

Sintrove
Email:hello@sintrove.com